Frequently Asked Questions
Do you accept walk-ins?
Yes we do. Our stylists and technicians are typically booked in advance so we suggest booking appointments at least 24 hours to ensure availability. However, if availability allows, walk-ins are certainly welcome.
Do you offer trial runs for Brides and Bridal parties?
Yes, we do! A trial run is a great way to test out your desired hair and makeup look and ensure that it works for your hair type/texture or skin tone. Its your big day and your hair and makeup should be exactly what you’ve always dreamed. Trial runs are provided at our salon only. Since it is a discounted service, we do not offer on-site service for trial runs.
What if I need to cancel my salon appointment?
Please see our cancelation policies for salon and wedding bookings here.
What if I am late for my appointment?
Please call us as soon as possible if you know you will be late for your appointment. Typically, if you will be more than 20 minutes late, we will have to shorten or reschedule your appointment.
My favorite artists are always so busy. Can they be available when it’s convenient for me?
Many of our most popular artists and therapists are industry leaders and maintain a steady clientele. To guarantee an appointment with your favorite artist, simply schedule it well in advance, even if that means scheduling it before leaving the salon. We call it prebooking your appointment. This guarantees availability with your service provider at a date and time that is most convenient to you.
Do you offer Gift Certificates?
Yes, we do! You can purchase a gift certificate for a specific service or for a certain dollar amount. Gift certificates are good for one year from purchase date.
What forms of payment do you accept?
We accept VISA, MasterCard,Discover, travelers checks and cash.
Can I bring my kids?
Unfortunately, we do not allow children in our salon under the age of 10. No children are allowed in the Spa.
Can I bring in my animal?
Unfortunately, our building has a strict NO ANIMAL policy.
How long has the salon been in this location?
Sugar and Spice has been in existence since 2004. We have been in the the luxury shopping marina, Yacht Haven Grande, since 2011.
What product lines do you carry ?
Morroccan Oil, Brazilian Blowout, Patrice Beaute, Paul Mitchell, Kevin Murphy, Essie,OPI, Glo Skincare, Glam Squad Cosmetics
Should I wash my hair before coloring it or getting an updo?
No. Washing the hair strips away its natural oils. When adding color or creating an updo, the natural oils in the hair give it better holding properties and make it easier to work with. While hair should be clean, it is best to not wash your hair the morning of your service. If you do have freshly washed/wet hair when your stylist arrives for an on-site appointment, there will be a 10-20 charge for blow-dry services based on the length and texture of your hair.
Do I need to do anything before a spray tan and do you have different shades?
We recommend that you exfoliate, wax or shave the day before. We provide disposable undergarments or you can wear your own underwear or bikini bottoms. We advise against white colored undergarments or lace. We recommend you bring loose dark clothing to go home in. The tan will last for about 5-7 days if properly cared for (ie moisturizing daily, patting skin dry after bath/shower etc..) We would also advise to have the tan 1-2 days before your special occasion. We can tailor each spray tan to your specific needs. If you require a very natural tan we can achieve this quite easily. Please mention when booking the appointment and your therapist will accommodate accordingly.
Do you provide services on St. John, St. Croix or the British Virgin Islands (BVI) ?
Yes, We certainly do! The Glam Squad will travel anywhere to pamper and beautify its clients. There is no travel fee for service on St. Thomas however, travel costs are added to your total for travel to St. John, St. Croix, Water Island and the BVI.
What services can be done on-site at my villa or hotel ?
Hairstyling, Makeup Artistry, Facials, Massage Therapy, Spray Tans, Manicures and Pedicures.
Can you accommodate large bridal parties ?
Certainly! We have a fairly large staff and can accommodate parties of 20 persons or more.